Privacy Policy

We collect account and contact details, shipping addresses, order and payment-status information, support communications, affiliate activity, authenticated shopping-cart activity and recent cart history, device and security information, and records of required checkout consent. Payment providers may collect payment credentials directly; we should not receive full card details.

We use information to authenticate users, process and fulfil orders, prevent fraud, provide customer support, administer affiliates and commissions, send transactional messages, meet legal obligations, and improve the service.

When you sign in, we may retain your current cart and limited cart-history snapshots so you can continue shopping and so authorised support staff can assist with account or order questions. Anonymous carts remain in your browser unless and until you authenticate.

Promotional email must be sent only where we have a lawful basis or any consent required in your location. Marketing messages must identify the sender and provide a working way to unsubscribe. Transactional and security messages may still be sent where necessary to operate your account or fulfil an order.

Information may be processed by hosting, database, email, storage, analytics, fraud-prevention, shipping, and payment providers. These providers may operate in other countries. We require them to process information only for authorised purposes and with appropriate safeguards.

We retain information only as long as needed for orders, accounts, accounting, disputes, affiliate records, fraud prevention, and legal obligations. We use reasonable technical and organisational safeguards, but no internet service can guarantee absolute security.

Depending on your location, you may have rights to access, correct, delete, restrict, or obtain a copy of personal information, or object to certain processing. Some records must be retained for tax, payment, compliance, security, or dispute purposes.