Refund and Cancellation Policy

You may request cancellation before an order enters packing or fulfilment. We will try to stop the order, but cancellation is not guaranteed once fulfilment has started. Approved refunds are returned to the original payment method where possible.

Notify us promptly after delivery if a shipment is damaged, incorrect, or incomplete. Keep the packaging and provide the order number, photographs, and any carrier documentation reasonably requested. After review, we may replace the affected item or issue an appropriate refund.

Because product integrity depends on handling, storage, and chain of custody, opened, used, improperly stored, or returned temperature-sensitive products generally cannot be accepted for resale. Do not send any product back without written return instructions.

Refund timing depends on the payment provider and banking network. Contact us first if an order or payment appears incorrect so we can investigate. This policy does not limit any refund, cancellation, or consumer right that applies mandatorily under local law.